Returns Policy

We are determined to offer our customers the best possible service when buying from our site. Customers can return within 14 days and we will be happy to offer you a refund or replacement.


How To Receive A Replacement


If you would like to exchange any products which you have brought from us then email on the below. We do not offer replacements on non faulty personalised items.

E-Mail: sales@blackhoodies.co.uk 


How To Receive A Refund


To receive a refund you must e-mail or write to us within 14 days of receiving your items. Please complete the returns request form and return it to us with your returned goods. Please do not we will not refunds on non faulty personalised items.  

Returning item(s) to us will be customers responsibility and at your cost, we do advice our customers they send the item(s) back with appropriate insurance in case of loss or damage. 


When will I get my refund?


We are very quick to make refund once the item has been sent back to us. We aim to have your refund processed back into your account within 3 working days from receiving your refund request. If there is an issue with the item which you have sent back we will email you.


Conditions For Receiving A Refund Or Exchange


To be eligible to receive a refund or exchange, your item(s) must not have been used. If the garments are personalised we cannot take returns so its customer responsibility if the size of the garment does not fit they buy 1 plain sample to check sizing before placing the order.


What If I Receive A Faulty Item when it was delivered?


We do take extra care when shipping items but at times customers receive a faulty item(s) for which we will have them corrected. If you receive a faulty item(s) from us, please let us know and we will offer you a refund or replacement. Please do not worry we will also refund any cost incurred by you in posting the faulty item(s) back to us.

Please Note: Our staff will only deal with refund in writing.

When you buy online you are covered by the Distance selling Regulations for more information on this visit: http://www.legislation.gov.uk/uksi/2000/2334/contents/made 

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